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TERMS AND CONDITIONS

VALIDITY AND PRICE GUARANTEE

  • Rates quoted are valid ONLY for the number of people duly specified, any change(s) and/or reduction in the number of passengers and/or itinerary, rates will be adjusted accordingly.

  • Rates quoted in USD/PHP (as specified) shall be understood to be on a “per-person basis”.

  • The prices quoted are only valid for packages; we cannot provide you any break-down prices or any sectors separately.

  • All prices quoted are based on currency rates of exchange in effect at the time of printing. 

  • All tours and itineraries are based on airline/hotel/cruise/tour policies, schedules and operational conditions at the time of printing. 

  • Availability of prices is limited, thus, prices may be higher at the time of purchase.

  • Tour Package is just a quotation, it is understood that no reservations have yet been made or requested unless duly specified.

  • All prices quoted are subject to change without prior notice due to currency fluctuation, fuel prices and/or unforeseen economic circumstances. 

  • In the case of human or computer error, Ark Travel Express reserves the right to re-quote and re-invoice for the correct price or service. 

  • If flight schedules change, any necessary additional expenses including, extra night(s) accommodation, will be passed on to the passenger. 

  • Prices quoted are not applicable on fair dates or any event or national holidays. We reserve the right to apply supplements or confirm hotels outside the affected city or in alternative cities should the tour include cities affected by this.

  • All rates quoted are subject to change without prior notice

RESERVATIONS, DEPOSIT & PAYMENT

  • A non-refundable deposit of USD 500.00 per person is required in order to proceed with the reservation or unless otherwise stated.

  • Any request for extension of payment is subject to approval.

  • Final payment is due 60 days prior to date of departure.

  • Full payment must accompany all tours that are booked less than 30 days prior to date of departure. 

  • Ark Travel Express, Inc., reserves the right to cancel any reservation if full payment is not received by the designated due date and concomitantly assess appropriate cancellation charges.

REVISIONS AND CANCELLATIONS

  • All requests for changes must be made in writing. 

  • A handling fee of USD50 per transaction and other applicable change fees will be charged for any alteration or revision made to a reservation.

  • A change of tour date or tour itinerary within 45 days prior to date of departure will be treated as a cancellation and new booking; regular cancellation fees apply. 

  • Spelling corrections to passengers’ names after reservation may be subject to space availability, and if after tickets have been issued, will be subject to airline fees as well. 

  • All requests for cancellations must be made in writing. 

  • Any deposit made is non-refundable.

  • For cancellations received less than 60 days prior to date of departure the following schedule will apply:

Number of days prior departure

45-31

30-16

15-0(No Show)

Cancellation Fee of Total Tour Price

50%

75%

100%

  • Ark Travel Express, Inc. shall not be liable for refunds for unused portion(s) of the tour.

  • Payments made for guests who have already checked-in, and who subsequently wish to shorten their stay, will not be refunded, payment will be forfeited.

  • In case of a no-show, no refund applies.

  • Claims for any services must be made in writing within 15 days following completion of the tour.

  • Tipping Fee is non-refundable

AIR TRANSPORTATION

  • Flights quoted are based on the airlines current seat availability. 

  • Airline Tickets are not part of the tour package unless specified.

  • Rerouting or rebooking after ticket issuance is NOT PERMITTED.

  • Tickets are NON-REFUNDABLE once issued.

  • Infant fare is based on the individual market fare. Infant discount is not applicable on group fare. 

  • Same day cancellation is considered as NO-SHOW and is non refundable.

HOTELS

  • No reservations have been made at this stage and all hotels are subject to availability at the time of booking.

  • The hotels as stated or similar. If a change becomes necessary for any reason, hotels substituted will be the equivalent of those shown. 

  • The per person rates are based on two persons sharing a twin-bedded room with private facilities. A limited number of single rooms (at a supplement) and triple rooms are available. 

  • Where triple rooms are required and hotels are unable to provide a triple room or an extra bed in a twin room, a twin and a single room will be provided and the additional cost will be shouldered by the client.

  • Hotel service charges and VAT taxes are included in the tour price. 

  • Hotel standards vary from country to country. 

  • A security deposit is required either in cash or credit card by hotels which is refundable provided no room incidentals are incurred. This security deposit is not included in this quote and must be paid directly by the guest to the hotel when checking in.

  • Applicable local city tax as per city regulations are not included.

  • Use of air conditioning abroad differs greatly. 

  • Request for early hotel check in or late check out is up to the discretion of the hotel unless pre- booked and pre-paid in advance.

  • Standard Check-In time is at 3:00PM and standard Check-Out time is 11:00AM on the day of departure. Early check-in is subject to availability. Full one night rate will be charged for check-in from 1:00AM to 6:00AM. Late check-out / late departures are subject to availability and one night full room rate will be charged after 6:00PM.

TRANSFERS

  • All shared airport transfers will only wait up to 75 minutes of the given arrival time. 

  • Passenger must inform the agent or driver if there is a reasonable delay.

  • As specified – All transfers, as specified in each itinerary, by car, special chartered taxi or motorcoach including porterage (if applicable) at hotels and cruise ships.

  • Transfers at the beginning and end of the tours are not included when arrival and departure dates and/or flight(s) have been changed.

  • Drivers are permitted to work a maximum of 12 hours per day including the time that the coach is parked. Additional drivers’ hours are not permitted.

SIGHTSEEING AND EXCURSIONS

  • As indicated in each itinerary, using motorcoach transportation or other conveyance when required. 

  • Entrance fees to places visited are included and a professional English-speaking guide accompanies each group on all included tours unless specified. 

TRAVELERS NEEDING SPECIAL ASSISTANCE

  • Any disability requiring special attention must be reported to Ark Travel Express Inc., at the time the reservation is made. 

  • Ark Travel Express Inc., will make reasonable attempts to accommodate the special needs of disabled tour members, but is not responsible in the event it is unable to do so, nor is it responsible for any denial of services by carriers, hotels, restaurants or other independent suppliers. 

  • Touring motorcoaches / minibuses are not equipped with wheelchair ramps, may be requested but it will be subject to availability and fare difference. 

  • We regret that we cannot provide individual assistance to a tour member for walking, dining, getting on and off motorcoaches/minibuses and other transportation vehicles or their personal needs. 

  • Travelers who need such assistance, must be accompanied by a qualified companion who will be responsible.

  • Motorized scooters and the likes are unsuitable for touring.

MEALS

  • All restaurants sequence in the itinerary is subject to change without prior notice which is subject to availability

  • Special meal requirements should be requested upon making the reservation.

BAGGAGE

  • Due to limited coach capacity only one piece of big luggage per person can be carried on overnight tours. 

  • Luggage is carried at owner’s risk on all tours and insurance is highly recommended.

ITINERARY VARIATIONS

  • Ark Travel Express Inc., and its air/cruise/hotel/ land suppliers constantly strive to improve each itinerary and all features. If improvements can be made or unforeseen conditions beyond our control make changes necessary, we reserve the right to vary itineraries and substitute hotels. Occasional restorations may cause exhibits to close. During local or national holidays abroad, certain facilities such as museums, theatres, sightseeing tours and shopping may be limited. In such instances, and wherever possible, slight itinerary adjustments are made by Ark Travel Express Inc., to minimize inconvenience to passengers.

  • All timings are subject to local traffic conditions.

  • Ark Travel Express Inc., has no liability for delays and/or cancellation of scheduled events and activities caused by force majeure which may include, but not limited to, severe weather disturbances, accidents, and similar occurrences constituting acts of God.

  • Ark Travel Express Inc., is not liable for refund and/or re-booking of missed activities or events, such as sight-seeing, caused by the late arrival of the group concerned.

PASSPORTS, VISAS & HEALTH REQUIREMENTS

  • All citizens travelling overseas require a valid passport, valid for a minimum of six months from the date of entry. 

  • In addition, some countries may require a visa.

  • We will not accept visa applications with an incomplete set of documents 

  • The processing times for visas are estimates only over which Ark Travel Express Inc., has no control over. 

  • It is the responsibility of all applicants to read carefully and understand the requirements set out in the visa application forms, complete all applications forms truthfully, to provide correct and accurate information and documentation, to ensure that they have a valid passport (meaning it is not damaged/expired and all pages/previous visas are present in it) and on receipt of visa to check the validity of the visa issued to ensure that it covers the period of stay requested, the number or entries required, and that it is valid for the purpose of trip.

  • It is applicants’ responsibility to provide valid contact details (telephone number, e-mail address) to enable us to contact them in case any issue arises with the application or additional documentation is required. Ark Travel Express Inc., cannot accept any responsibility regarding the application if we were unable to contact the applicants due to lack of contact details provided. It is sole responsibility of the visa Applicant if the visa Applicant’s mobile phone is switched off or disconnected for any reasons.

  • The procedures and fees of the Embassy for the processing of visas are outside the control of Ark Travel Express Inc., and subject to change without prior notice. Ark Travel Express Inc., does not accept responsibility for any changes in procedures or fees and reserves the right to pass on any increased fees.

  • The applicant doesn’t get the right to get the visa automatically once visa fees remitted. The visa fees are not refundable in cases of refusal to grant visas or cancellation / revocation of a visa application.

  • The decision to grant or to refuse the visa is the sole prerogative of the Embassy.

  • It is hereby agreed and understood, however, that for packages with corresponding visa requirements, Ark Travel Express, Inc. would not be held liable in the event the visa applications of the passengers-clients are denied and/or belatedly approved/released/in error.

  • It is hereby likewise agreed and understood that for passengers-clients who do not have the required passports and/or whose passports are about to expire, Ark Travel Express, Inc. would not be held liable in the event the said passengers-clients have to re-book by reason of lack of valid passports and/or due to expiring passports. In such event, Ark Travel Express, Inc. would not be held liable for any refund and/or free re-booking.

  • Some countries may also require certain inoculations for entry. Please check with your physician or local health department.

NOT INCLUDED

  • Passport and visa fees, laundry, telephone calls, drinks, after-meal beverages, meals not specified in the itinerary, tips to tour guides, motorcoach drivers, stewards and restaurant staff on cruises, chambermaids, etc., excess baggage or any item/service other than those specifically mentioned in “Tour Inclusions” of each itinerary and all other items of a personal nature.

RESPONSIBILITY

  • Ark Travel Express Inc., hereafter called the tour operator or destination management company and/or their representatives act only as agents for the various companies, owners or contractors, providing the means of transportation, accommodation and other services. The responsibility of the tour operator and/or their representatives is limited. The tour operator and/or their representatives will not accept any responsibility in the event of damage, loss, accident, illness, delay or other irregularity due to defects of any company or person employed in the organization of the transportation. 

  • Please be aware that during your participation in tours, certain risks and dangers may arise beyond our control including but not limited to the hazards in travelling in undeveloped areas.; travel by air or land or other means of transportation; the forces of nature, political unrest and accident or illness in remote regions without means of rapid evacuation or medical facilities. Ark Travel Express Inc., will not have liability regarding provision of medical care or the adequacy of any care that may be rendered. It is understood that Ark Travel Express Inc., will use its best efforts to ensure that adequate measures are taken.

  • The tour operators and/or their representatives will not accept any responsibility for extra cost due to delays, changes or any other reason. 

  • The tour operators and/or their representatives are not responsible for any consular, political, military complications created voluntarily or involuntarily.

  • The operators cannot be held responsible for any fault or default or negligence by hotels owner or his employees. 

  • The tour operators reserve the rights to decline, to accept or retain any person and to change or cancel the tours, if necessary, for any reasons. 

  • The airline tickets shall when issued, constitute the sole contract between the passenger and the airline. The airline is not to be held responsible for any act, omission or event, when passengers are not on board its aircraft. 

  • Any deposit or payment will represent an acceptation of the above-mentioned conditions.

  • Ark Travel Express Inc., may, at its sole discretion, change, amend, cancel or withdraw any or all terms and conditions described above, at any time without prior notice.

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